Terms & Conditions

These Terms apply to all offers, quotations, and agreements between Hasibo (the "Company") and any client (the "Client") for the provision of energy advice, inspections, property-related reporting, and related consultancy services. Any deviations from these Terms are only binding if agreed in writing. The applicability of any general terms and conditions used by the Client is explicitly excluded.

Hasibo provides the following services, each subject to these Terms:

• Energy label assessments and related property evaluations
• Heat loss calculations and thermal performance reviews
• Sustainability advice and improvement recommendations for homes and buildings
• Building inspections, reports, and practical project guidance
• Floor plans, documentation, and consultancy connected to residential and property-related services
• Custom advisory and support services tailored to the client's project

All quotations issued by Hasibo are without obligation and valid for 14 days from the date of issue, unless stated otherwise. An agreement is concluded when the Client accepts a quotation in writing or verbally, or when Hasibo confirms receipt of a service request or appointment.

Hasibo reserves the right to refuse an assignment without giving reasons. Changes to the assignment after conclusion of the agreement must be agreed in writing and may result in an adjustment of the price or delivery time.

All prices are stated exclusive of VAT (BTW), unless expressly indicated otherwise. Payment is due within 14 days of the invoice date.

• Invoices not paid within 14 days are in default without any further notice of default being required
• Statutory commercial interest may be charged on overdue amounts from the date of default
• Reasonable extrajudicial collection costs may be charged to the Client where payment remains outstanding
• Hasibo reserves the right to suspend services if outstanding invoices remain unpaid

The Client may cancel or reschedule an agreed appointment free of charge up to 48 hours before the scheduled visit, unless otherwise agreed in writing.

Cancellations made within 48 hours of the appointment, or appointments that cannot proceed due to circumstances attributable to the Client, may be subject to a reasonable cancellation fee.

Hasibo carries out its services with due care and in accordance with applicable professional standards. Hasibo's liability for direct damage arising from a shortcoming in the performance of its services is limited to the amount invoiced for the relevant assignment, unless mandatory law provides otherwise.

Hasibo is not liable for indirect or consequential damage, including but not limited to loss of profit, loss of revenue, or decisions made on the basis of advisory output, inspection findings, or project documentation. Hasibo is not liable for inaccuracies in data provided by the Client or third parties.

All reports, drawings, documents, advice, and other materials produced by Hasibo remain the intellectual property of Hasibo until full payment has been received, unless otherwise agreed in writing.

Upon full payment, the Client is granted a non-exclusive right to use the delivered materials for the purpose for which they were produced.

Any complaints regarding the services provided should be submitted in writing to [email protected] within 14 days of delivery of the relevant service.

Hasibo will acknowledge receipt within a reasonable period and will make reasonable efforts to resolve the complaint as soon as possible.

These Terms and all agreements between Hasibo and the Client are exclusively governed by Dutch law. Any disputes that cannot be resolved amicably will be submitted to the competent court in the Netherlands, unless mandatory law designates another court.